Refund and Returns Policy – Shine IT Systems

Return & Refund Policy

By providing the advice, services, and comfort you deserve at competitive prices, we pledge to be your trusted technology partner. In the unlikely event that you are not completely happy with your product purchase, please contact our customer care and we will try our best to address your concerns.

Unless otherwise stated, we offers a 30-day money-back guarantee on the majority of the items sold on our website. The client’s responsibility will determine the cost of return shipment. If you return the item to us within 30 days of the request being shipped, you might be eligible for a credit.

You must get a Return Merchandise Authorization (RMA) from us in order to return any specific goods. Once obtained, a return request will be made, and you’ll get an email with instructions on how to send the product back.

Unless it is damaged, the product must be returned with all of its original attachments in the same condition as when it was sent to you. If you seek an exchange, a replacement item will be shipped to you; if you request a refund, the item must be returned and received in its original packaging, and a refund request will be made. Depending on the used credit cards and current bank restrictions, the refund may take 7 to 14 business days to process.

If the item’s invoice is missing from the package when the return is made, there may be a delay in processing. A note explaining the cause for the return is also required. Therefore, before sending a product, the customer must make sure that invoices and notes are included in the packaging. In the event of a return, the customer will be responsible for the freight fees; however, in the event of an exchange, we will credit the shipping/freight fees.

Please get in touch with our customer service professionals if you discover any harm or a flaw in the merchandise following conveyance when it arrives. The customer can be given a different product, depending on the problem. The shipping company requires photos of the merchandise as well as a shipping claim from you in order to swap your product.

Once you have provided your return solicitation, customers can contact our customer care hotline at (+1) 1234 5678 90 or email to submit images to info@support.com to avoid any delays in processing your request.

If necessary, consumers will be charged for delivery when a product is replaced as part of a new order. You will also require an exchange request number, which will be sent within one business day of the request, in order to process the exchange of the product.

Orders & Returns

Orders

Please feel free to inquire about your most recent purchase. All questions about your orders or details are answered by our customer care. Call (+1) 1234 5678 90 with any inquiries or for help.

Returns

Unhappy with a recent purchase? To learn how to return an item or request service for your product, read the information below.

Terms for Returns and Exchanges
Order having a problem? Orders that are flawed, damaged, or incorrect

Return and Exchange Terms

Our Terms:

Whether you visit our website, shop in person, or welcome us into your house, Shine IT Systems is always working hard to improve the lives of our customers through technology. We would be pleased to help you with a replacement, return, repair, or service as needed if for any reason you are not entirely satisfied with your purchase.

Return and exchange periods:

Although we want you to adore your item, you may return or exchange it if you so want. Please take a moment to study the information about distinct time periods commencing on the day you receive your things that is provided below.

Member status	Standard
Other products	30 days
Services	30 days
Major Appliances	30 days

How to Return an Item You Ordered?

We want to make it easy for you to exchange anything; you have 30 days after receiving your order to do so. Organise the things you want to return, but make sure they are all in their original box, contents, and condition. You are able to return any things you purchase from the Shine IT Systems. Please get in touch with the customer support representative by phone at (+1) 1234 5678 90 or by email.

How can a major product be returned?

Your satisfaction with your purchase from us is important to us. Please inspect your big appliance before accepting delivery. You can decline delivery if there is a problem. You have 30 days from the time of delivery (or when you personally bring the main item home) to get in touch with us if there are any flaws, damages, or other problems. Do not call the business, please. Please contact our customer executive between 9:00 am and 9:00 pm, seven days a week, by email or by calling (+1) 1234 5678 90.

Method and timing of refunds:

With a few exceptions, we will pay you back for returned goods using the same payment method. You can exchange it for the identical item if you'd prefer. Within 2-3 business days of receiving your return by mail, we will process it. It could take up to 7 days after we process the return for it to appear on your account, depending on how quickly your bank processes payments.

Returns info:

Items must be brought back in brand-new condition. Items that are soiled, dented, scraped, or in poor condition may not be returned.
Please send back items with all packaging and accessories. If you don’t, we might reject the return or approve it but remove a nonrefundable amount from your refund to make up for what is missing.
If you bought many goods at a discount or got something for free, you will lose that benefit if you don’t return all of them.
No items that are Final Sale can be returned. Custom orders, personalised orders, digital material, prepaid cards (including gift cards from third parties), gift wrapping, memberships, finished services, and opened consumables like batteries, cleaning supplies, lubricants, gasoline, ink, and 3D printer filament are also nonreturnable purchases.

Return shipping fees

The cost of return postage will be removed from your refund if you use our Online Returns Centre to return an item and the cause for return is not due to Shine IT Systems error.
When you select the prepaid return label option for your return, an estimated return postage cost will be shown in the Online Returns Centre.
We will also reimburse return shipping expenses if the return is the result of an error on the part of Shine IT Systems.

Damaged, defective or incorrect items

Please return it to a Shine IT Systems store during your return and exchange time period if you receive a product that was damaged in transportation, is defective, or is not what you ordered. We’ll make arrangements for a replacement. All fair and usual ground shipping costs will be covered by us.

Returns without the original receipt:

State sales tax and taxes will not be reimbursed for returns that lack a receipt for the original purchase, and reimbursements may be limited or rejected.